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Wednesday, March 28, 2012

Strategic use of Information Systems adopted by Australia Post

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One of Australia Post¡¦s new information systems initiatives is the Shared Services Division (SDD). SDD is a high-volume transaction processing operation acting as an external, as well as internal, service provider.


Internally, SSD coordinates staff pay, processes 15 million accounting transactions a year, settles POSTbillpay transactions and pays invoices for the corporation. This strategic use of an I.S. utilises one central, powerful processing unit to create solutions for many different operations from all sections of the business as well as running external operations for other businesses.


Australia Post has also adopted a range of Internet-based fulfillment, delivery, bill payment and secure payment services for consumers and business. Together the services provide an integrated solution to warehousing, fulfillment, delivery, billing and payment needs, with particular application to electronic retailing.


Each new service uses an improved information system to bring additional efficiencies to business. The services include POSTlogistics and POSTbillpay.


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These products are said to cater for the ¡¥business-to-business and business-to-consumer sectors.¡¦ These services can be linked to provide solutions to businesses regardless of their size.


Another I.S. Post has adopted to become the leader in Internet fulfillment is Post eDeliver, which leverages Posts proven capabilities in information technology, warehousing and delivery to provide solutions for on-line business. Australia Post can provide warehousing, inventory management, pick, pack, dispatch right through to delivery, assisting to minimise investment costs.


eDeliver is a ¡¥technical platform that facilitates a seamless flow of data between the Merchants websites and Australia Posts back-end systems¡¦, thus there is no need for manual entry of data, plus there is now the ability to track the progress of the order. As soon as a customers order details are accepted, data flows continually through to Posts warehouse management and delivery systems. This enables them to respond immediately to orders and allows inquiries on the status of orders and parcels in their warehouses and delivery network to be made at any time.


This strategic use of Information Systems allows for these benefits


„� Post eDeliver provides the technical platform link to the merchant web site.


„� Customer data is automatically sent through the system, eliminating data entry at each stage.


„� End to end order status tracking enables customer queries to be handled efficiently and automatically via the merchant¡¦s website.


„� Australia Post has warehousing and fulfillment systems that help save on infrastructure costs.


„� Australia Post backs this up with logistics expertise and advice.


„� Online shoppers will be provided with a secure and efficient delivery service.


„� Online shoppers can track the status of their order over the Internet.


Post also has many other Information System projects such as POST eParce, futurePOST, Pay it @ Post and Bar-coding which utilize similar information processes and technology.





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